Privacy Policy

1. Information We Collect and Receive

To deliver prompt residential and commercial HVAC and refrigeration services, Comfort SOS collects specific customer information during inquiry, service triage, diagnostic evaluation, and project execution. This information encompasses:

• Direct Contact Details: Full legal name, service property address, billing address, direct telephone number, mobile phone number, and verified email address.
• HVAC & Refrigeration Equipment Data: System manufacturer, condenser and air handler model numbers, serial numbers, tonnages, refrigerants used (e.g., R-410A, R-22, R-32), installation dates, mechanical layout notes, and recorded diagnostic readings (subcooling, superheat, delta T, static pressure).
• Site Service Documentation: On-site diagnostic photographs of electrical disconnects, evaporator coils, condensate drainage lines, compressor terminals, and rooftop commercial packages recorded by our licensed field specialists for customer records and warranty verification.
• Transaction & Invoicing Information: Project estimates, accepted proposals, municipal building permit filing records, equipment warranty registration certificates, and billing transaction confirmations processed through PCI-compliant third-party merchant channels. We do not store full credit card numbers on our local web servers.
• Automated Website Telemetry: Anonymized server logs, browser type, device operating system, general geographic location (city level), and navigation patterns collected to improve platform accessibility and site performance.

2. Purpose and Lawful Basis for Information Processing

Comfort SOS utilizes your collected data strictly for lawful business purposes related to indoor climate control engineering, mechanical repairs, and emergency customer support:

• Rapid Dispatch & Route Optimization: Scheduling certified technicians to your exact Miami-Dade or Broward service location, confirming appointment arrival windows, and routing emergency technicians during extreme heat conditions.
• Operational Communication & SMS Alerts: Providing live dispatch notifications, technician en-route updates, diagnostic summary PDFs, and digital invoice sign-offs via SMS or email. You may opt out of promotional text communications at any time by replying "STOP".
• Mandatory Regulatory & Permitting Compliance: Submitting required mechanical permit applications, load calculations (Manual J / S / D), and Notice of Commencement forms to municipal building departments (e.g., City of Hialeah Building Department, Miami-Dade Regulatory and Economic Resources, City of Miami Building Department).
• Warranty Registration & Service History Tracking: Submitting equipment serial information to authorized manufacturers (Carrier, Trane, Lennox, Rheem, Daikin) to activate factory 10-year parts warranties, ensuring homeowners maintain complete, transferable proof of warranty coverage.

3. Strict Non-Sale Policy & Confidential Third-Party Sharing

Comfort SOS Corporation does not sell, rent, trade, or lease customer contact lists or personal data to third-party data brokers, marketing agencies, or unrelated commercial enterprises. Information is disclosed only under strictly controlled operational conditions:

• Trusted Service Providers: Cloud-hosted field service management software, encrypted SMS gateway partners, and certified credit card processors operating under formal confidentiality agreements.
• Equipment Manufacturers & Distributors: Factory warranty departments for replacement part approvals and registered equipment warranty certificates.
• Municipal Building Officials: Local county and municipal building inspectors verifying mechanical code compliance, hurricane tie-down brackets, and electrical disconnect installations.
• Legal Compliance: When required by Florida statutory law, formal subpoena, or regulatory audit to protect the rights, property, and safety of Comfort SOS Corporation, our staff, and the public.

4. Data Retention, Security & Florida Consumer Rights

We implement comprehensive technical, administrative, and physical security safeguards to shield your personal records against unauthorized access, loss, or alteration. Diagnostic archives, invoices, and warranty documents are retained for a minimum of seven (7) years to align with Florida mechanical licensing guidelines, tax regulations, and manufacturer warranty durations.

Under Florida consumer protection standards, property owners and commercial clients have the right to request a copy of their service records, verify registered equipment serial numbers, or request correction of outdated contact details. To review or update your recorded information, contact our Hialeah administration office.

5. Contact Information & Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our client data practices, our management team is ready to assist: